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Q: Are your handbags and wallets authentic?
A: Yes—absolutely. All of our merchandise is 100% authentic and brand new. We deal with only reputable resellers to bring you top quality merchandise at discounted prices. We guarantee the authenticity of our goods with a complete lifetime money-back guarantee. For more information, see the "Authenticity and Warranty" section.
Q: Will I have to pay sales tax?
A: Only New Jersey residents have to pay a 7.0% sales tax. There is no sales tax for customers residing outside of the state of New Jersey.
Q: What method of payments do you accept?
A: We accept Visa, Master Card, Discover, American Express, Diner's Club and PayPal. Also, we can accept checks and money orders via mail. Contact us for details on how to pay via check or money order. For more information, see the "Payment, Security, and Taxes" section.
Q: When will my credit card be charged?
A: We charge your credit card once your order has been shipped.
Q: Is my personal information secure over the internet?
A: Yes. We use Secure Sockets Layer (SSL) technology to ensure maximum protection of your credit card and personal information as it is transmitted to us. SSL is the highest standard in internet encryption technology.
Q: Do you ship internationally?
A: Yes, we ship worldwide and mark all international orders as 'gifts' to minimize customs' duties. Fees, delivery time, etc. can be found under the "Shipping" section.
Q: How informed will I be kept after I place my order?
A: Once you place an order with us, you will be immediately sent an e-mail with your receipt confirming your purchase. This e-mail will contain a link for you to click on to check the status of your order at anytime. Once your order has been shipped, you will receive another e-mail notifying you of this. This e-mail will contain your package's tracking #, enabling you to be able to track the shipment of your order online at any time. Additionally, you can always e-mail or call us (1-888-856-6273) to check on the status of your order.
Q: When will I receive my order?
A: We ship most orders out the same business day. Estimated arrival time depends on the shipping method you select. For more information, see the "Shipping" section.
Q: How much does shipping cost?
A: This depends on the method of shipping you choose. For more information, see the "Shipping" section.
Q: Can I return an item?
A: Yes. Simply contact us within 14 days of receipt to make a return or exchange. For more information, view our "Return Policy".
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